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Free fast shipping from €50 | 30-day worry-free trial | 2-year product warranty

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Support
Support Policy

Support Policy

From quick pre-sales questions to post-purchase setup, we’re here to help.

Support Hours

Monday–Friday, 09:00–18:00 (CET). Limited weekend coverage for urgent cases.

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Contact Channels

  • Email: [email protected]
  • Help form: Contact page on our website
  • Priority for warranty/RMA cases with proof of purchase

Response Targets

  • General inquiries: within 24 hours
  • Order issues: within 24 hours
  • DOA/defects: first response within 24 hours; resolution typically 2–3 business days
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Warranty

All Fixxpay chargers and batteries include a 12-month limited warranty.